Frequently Asked Questions

General Questions

What is Axiom Trade?

Axiom Trade is a high-performance, non-custodial trading terminal designed for the decentralized finance (DeFi) ecosystem. We provide a suite of advanced tools—including spot buys, limit orders, migration tools, and wallet tracking—that empower traders to execute strategies with institutional-grade speed and precision. Unlike standard decentralized exchanges (DEXs) that offer basic swap functionality, Axiom aggregates liquidity from multiple sources and provides a professional interface optimized for efficiency and data analysis.

Is Axiom Trade safe to use?

Security is our top priority. Axiom Trade operates on a non-custodial basis, meaning we never take possession of your funds. You trade directly from your own wallet (e.g., MetaMask, Phantom, WalletConnect) via smart contracts. Our smart contracts have undergone rigorous audits by leading security firms to ensure their integrity. Additionally, we implement real-time security checks on tokens to warn users about potential risks such as honeypots or high taxes. However, as with all DeFi protocols, users should exercise caution and do their own research.

Do I need to create an account?

No account creation is required to start trading. Since we are a Web3 platform, your wallet acts as your identity. Simply connect your wallet, and you are ready to trade. However, for advanced features like cross-device syncing of watchlists or setting up email alerts, you may choose to link an email address to your wallet profile. This is entirely optional and privacy-focused.

Which blockchains does Axiom support?

Axiom is a multi-chain platform. We currently support Ethereum (ETH), Binance Smart Chain (BSC), Arbitrum (ARB), Base, and Solana (SOL). We are constantly evaluating new Layer 1 and Layer 2 networks to add to our ecosystem. Our goal is to provide a unified interface where you can trade assets across any major chain without switching platforms.

Trading & Fees

What are the fees for using Axiom?

Axiom charges a small protocol fee on trades executed through our platform. This fee is competitive with other aggregators and is used to maintain the platform, fund development, and reward the community. The standard fee is 0.5% per swap. However, holders of the Axiom token or users who sign up with a referral code (like "code20") receive significant discounts.

How does the "20% Off" discount work?

If you sign up or trade via our referral link using the code "code20", a 20% discount is automatically applied to your protocol fees. This discount is permanent for the lifetime of your usage linked to that code. It is our way of rewarding our community and early adopters.

Why did my transaction fail?

Transaction failures can happen for several reasons. The most common are:
1. Slippage Error: The price moved beyond your allowed slippage tolerance. Try increasing your slippage or using "Auto-Slippage."
2. Insufficient Gas: You do not have enough ETH (or the chain's native token) to pay for the network fee.
3. Token Tax: Some tokens have buy/sell taxes (e.g., 5% to marketing). If your slippage is set lower than the tax, the transaction will fail.

What is "Auto-Slippage"?

Auto-Slippage is a smart feature that calculates the optimal slippage setting for a specific token based on its current volatility and tax structure. Instead of guessing whether to set 1% or 10%, you can let Axiom decide. This significantly reduces the rate of failed transactions, especially for volatile meme coins.

Advanced Features

How do Limit Orders work on a DEX?

Unlike CEXs where limit orders are off-chain database entries, Axiom's limit orders are on-chain instructions. When you place a limit order, you approve a smart contract to spend your tokens. A network of "keepers" monitors the price. When the price hits your target, a keeper executes the swap on your behalf. This allows you to "set and forget" trades without locking your funds in a centralized exchange.

What is the "Twitter Monitor"?

The Twitter Monitor is a real-time feed of crypto-related tweets from curated lists of influencers, developers, and news sources. It is integrated directly into the trading terminal so you can react to news instantly. We use algorithms to filter spam and highlight high-signal tweets, giving you an informational edge.

Can I trade on mobile?

Absolutely. Axiom Trade is fully responsive and optimized for mobile browsers. You can access the full suite of features—including charting, swapping, and wallet tracking—from your smartphone or tablet. We also support mobile wallet apps via WalletConnect.

Troubleshooting & Support

How do I contact support?

We offer 24/7 support via our official Telegram and Discord channels. Our community moderators and support staff are always available to help with technical issues. Please note that we will NEVER ask for your private key or seed phrase. Anyone asking for this information is a scammer.

My wallet is not connecting. What should I do?

First, try refreshing the page and clearing your browser cache. Ensure that your wallet extension (e.g., MetaMask) is unlocked and set to the correct network. If the issue persists, try disconnecting the wallet from the site (in the wallet settings) and reconnecting. If you are using a hardware wallet, ensure the firmware is up to date.

I sent tokens to the wrong address. Can you recover them?

Unfortunately, blockchain transactions are irreversible. Once funds are sent to an address, they cannot be retrieved unless the owner of that address sends them back. Axiom Trade has no control over the blockchain and cannot reverse transactions. Always double-check addresses before confirming a transfer.

Still Have Questions?

Join our community and get answers from the experts. And remember, you can start trading with lower fees today.

If you sign up or trade via our link using code "code20" you will get 20% off! Sign Up Now